Question 1

Do you have a brick and mortar store?

Accepted Answer

We do not have a storefront for you to visit at this time, but hopefully we will in the future!

Question 2

Are there instructions to properly care for my shea product?

Accepted Answer

Our products are natural, so slight variations in color and consistency may occur between batches. Products do not contain preservatives or stabilizers, so please keep at room temperature (74°F/24°C) to prevent melting or freezing.

Question 3

What is the shelf-life of your products?

Accepted Answer

Our products can last up to two years if they do not come into contact with water and they remain in room-temperature conditions (74°F/20°C). Proper storage also can prolong its shelf-life.

Question 4

What if my shea butter melts or freezes?

Accepted Answer

If the shea butter melts or freezes, do not worry. All of the shea’s nutrients will remain intact. Allow the contents to settle back to room temperature, and continue to use as needed. Although the texture may be different after it has reconstituted, the effects of the shea product remain consistent.

Question 5

Why does it take 1 -3 days between when the order is placed, and when the order is shipped?"

Accepted Answer

Our shea butter is made to order, meaning that we make your product as soon as we receive your order. Our whipping technique requires at least 2 days to tease your product into its soft texture. After 2-3 days, we ship it to your address.

Question 6

What is the difference between yellow and cream shea butter?

Accepted Answer

Shea butter’s natural color is an off-white, cream color. In some yellow shea products, the color comes from the addition of a root called “bibli tutu-u”, which resembles a very large carrot. Yellow shea butter is still good, it is just diluted with the additive of the root. At Homemade Shea, we use only shea nuts; we do not use additives.

Question 7

What is the difference between raw and unrefined shea butter?

Accepted Answer

The terms raw and unrefined are used almost interchangeably in the industry.

Question 8

Why do you use unrefined shea butter, rather than refined shea butter?"

Accepted Answer

We use unrefined shea butter because it keeps all of its vitamins and nutrients intact. Refining shea butter often compromises shea’s natural benefits, and can strip up to 90% of its nutrients. You can often tell the difference between refined and unrefined shea by the color. Refined shea butter looks purely white, whereas unrefined shea without additives is typically an off-white color.

Question 9

Is shea butter edible?

Accepted Answer

Shea butter is edible in many different regions of the world, but we do not recommend that you eat the shea products that we have prepared for your face, body, and hair.

Question 10

Do you ship internationally?

Accepted Answer

Not at this point in time. However, we look forward to expanding internationally.

Question 11

What do I do if I experience a malfunction on the website?

Accepted Answer

We try our best to be as prompt as possible in addressing any malfunctions that might occur on our site. If you find a malfunction that you would like to bring to our attention, please email Christie@homemade-shea.com and outline your issue. We will respond within 72 hours with either a resolution or easy to follow steps to try and troubleshoot the problem. We appreciate all feedback so please do let us know if you ever encounter a technical issue on our site. Thank you!

FAQ

Frequently asked questions